Sale has been EXTENDED--Being Prepared has never been so easy! Use Promo Code HHPREPARED for 15% your entire purchase!

Customer Service

SHIPPING AND RETURNS

SHIPPING & RETURNS POLICY

We currently use USPS & UPS for Shipping from HidingHilda. We will provide tracking directly to you, once your order is shipped. 

We want you to be completely satisfied with your purchase from our website. We have tried our best to ensure accurate descriptions accompany each item in the store. However, we understand that sometimes an item is just not what you expected. Therefore, you may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please contact us if you need to return an opened item.

You should expect to receive your refund within four to six weeks of giving your package to the return shipper. However, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply log in to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We will notify you via e-mail of your refund once we have received and processed the returned item.

SHIPPING

Your order will be processed within 2-3 days of receipt of payment. We will ship to any address in the continental United States.

When you place an order, the shipping cost will be estimated and the delivery dates determined based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

TERMS AND CONDITIONS

TERMS

By accessing this website, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

DISCLAIMER

Products on the HidingHilda web site are provided “as is”. HidingHilda LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, HidingHilda does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the products on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

LIMITATIONS

In no event shall HidingHilda LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on HidingHilda LLC Internet site, even if HidingHilda LLC or a HidingHilda authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

REVISIONS AND ERRATA

The materials appearing on HidingHilda’s web site could include technical, typographical, or photographic errors. HidingHilda LLC does not warrant that any of the materials on its web site are accurate, complete, or current. HidingHilda may make changes to the materials contained on its web site at any time without notice. HidingHilda does not, however, make any commitment to update the materials.

LINKS

HidingHilda has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by HidingHilda of the site. Use of any such linked website is at the user’s own risk.

SITE TERMS OF USE MODIFICATIONS

HidingHilda LLC may revise these terms of use for its web site at any time without notice. By using this website you are agreeing to be bound by the then-current version of these Terms and Conditions of Use.

 

PRIVACY POLICY

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information.

The following outlines our privacy policy.

  • We collect and use personal information solely with the objective of communicating and/or fulfilling orders, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data requested will be relevant to the purposes for which it is to be used. We will never share your personal information with anyone without your consent unless we are legally obligated to do so.